STUDIO POLICY

UNDERTAKING
I Geneveene Louwe (BESPOKE ORIGINAL) endeavour to deliver items forming part of any project at the specified time.
Provided that the materials to complete the work are available at the time the work is to be undertaken.
I will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.
I assume no liabilty for any late orders or cancelled orders, where materials can not be obtained.

MODIFICATIONS
Any additional instructions and or modifications must be confirmed in writing.
Deposits must paid for additional work and materials before the work will proceed.
Additional work, which may not be apparent when the estimate was provided (such as frame repairs, which are hidden by upholstery), will be  advised to the client on discovery. Additional charges may apply.

All old covers will be removed & discarded prior to upholstery.
You must indicate on the order form if you want  the old covers returned.

MATERIAL POLICY
I reserve the right to apply a 15% surcharge for handling 'Customer Supplied Fabrics'
It is your responsibility to ensure that the fabric is suitable for the intended purpose.
Covering fabric supplied by the client is at their own risk.

Shortage of covering fabric supplied by the client is the client’s responsibility to procure.
We strongly advise against this unless more can be supplied by you in case there are issues and more fabric is needed.


Where printed and woven fabrics will not pattern match accurately I will inform you for further instructions.
Fabrics sent direct to me must have the clients name clearly marked on the delivery note so I can check, on your behalf, that I have received the correct fabric.

Please request fabric companies to roll all fabric on tubes, with no more than one fabric per tube.
One continuous length of fabric should be used unless an extra amount is taken into account for pattern matching.
I will do my best to remove creases but this cannot be guaranteed.
I will not be held responsible for fabric flaws. If I cannot cut around them you will be notified.

All projects completed by us carry a life-of-use warranty on craftmanship and materials when such materials are supplied by us.
Repairs under this warranty must be completed in-house.

INSURANCE CLAIMS
Insurance Invoices available.
Where the work is undertaken is in relation to an insurance claim.
A 100% payment of materials and 50% payment of labour on acceptance of the estimate will be payable by the client.

Rush orders will incur a surcharge of 20%

Delivery charges vary.

HOLIDAY ORDERS
Orders and fabrics must be received by NOVEMBER 1st (15th with Rush Service) for pre-Christmas Delivery

PAYMENT
A minimun 60% non-refundable payment is required for us to schedule your work and will bind these terms.
The balance is due on full delivery.
Interest on overdue accounts will be charged at 20% per year.

Quotes & Estimates valid for 90 days.